How a resort satisfaction promise has led to extra discontent
Within the Nineties and early 2000s, the “100% Satisfaction Assure” was all the fad amongst many motels. The gist was easy: Encounter an issue and obtain your a refund. In principle, this method addressed pretty critical points akin to early-morning pool renovations that made the jackhammer an unwelcome alarm clock. Mattress bugs. No scorching water. However some hospitality consultants say that promise — a 100% refund if clients weren’t 100% completely happy — may’ve made issues worse for each the shopper and the resort. “A toddler spilling yogurt could take workers longer to scrub up, evolving into a nasty evaluation…
Hotel, union negotiation fails to break stalemate; more walkouts ahead, union vows
The union representing thousands of striking hotel workers in Southern California vowed more walkouts like those that have intermittently hit several hotels, including the Viceroy Hotel in Santa Monica on July 12. (Genaro Molina / Los Angeles Times) Tensions rose Tuesday between the Southern California hotel operators and their striking workers during the first bargaining session since intermittent walkouts beginning July 1. Hotel representatives accused the union of failing to bargain in good faith, and Unite Here Local 11 vowed more strikes at hotels across Los Angeles and Orange counties. Meanwhile, the labor unrest has cost targeted hotels for some…
Restaurant accessibility: How to run an inclusive restaurant
As a restaurant owner, you strive to make your restaurant welcoming to all customers. Yet without proper accessibility modifications, it can be difficult for those with disabilities to enjoy your delicious food. 61 million adults in the US have a disability. Prioritizing restaurant accessibility allows your business to be inclusive of all. Designing an accessible restaurant can be daunting, but by following ADA standards you can provide a barrier-free dining experience for customers with disabilities. Not sure where to start? Take a look at our tips on how to make your restaurant accessible. What is an ADA restaurant? The Americans…
How restaurant AI can work for your business
When you think of restaurant AI, you might imagine a kitchen run by sophisticated robots. While automated chefs may be possible in the future, current restaurant technology solutions are focused on driving efficiency and improving the customer experience. Restaurants are using AI technology to streamline every aspect of operations, including ordering, delivery, back-of-house workflows and supply-chain management. The best part? AI is readily available — in fact, you can start implementing it in your restaurant today. How AI is being used in restaurants today AI is everywhere in the restaurant industry; in many cases, companies are building machine learning into…
FY2024 EPS Estimates for Host Hotels & Resorts, Inc. Raised by Analyst (NASDAQ:HST)
Host Hotels & Resorts, Inc. (NASDAQ:HST – Get Rating) – Zacks Research increased their FY2024 earnings estimates for shares of Host Hotels & Resorts in a note issued to investors on Thursday, June 22nd. Zacks Research analyst N. Dass now anticipates that the company will post earnings per share of $1.87 for the year, up from their previous estimate of $1.86. The consensus estimate for Host Hotels & Resorts’ current full-year earnings is $1.91 per share. HST has been the subject of several other research reports. Morgan Stanley upped their price objective on shares of Host Hotels & Resorts from…
19 June food holidays for your restaurant to celebrate
Did you know 45% of US customers say they’ve tried a new restaurant after seeing a restaurant’s post on social media? That’s why it’s more important than ever to make sure your restaurant is establishing an effective social media strategy to grab customers’ attention. One great way to make your restaurant stand out online is to celebrate national food holidays on social media. Take a look at these tips on how you can take advantage of food holidays this month and keep scrolling to get the full June calendar. What are national food holidays? National food holidays are micro holidays…
What you need to know about tip pooling
Tips are an integral part of the restaurant industry. They motivate employees to provide exceptional service, creating an experience that brings customers back time and again. For employers in many states, tips can also make up the difference between the server minimum wage and the federal minimum wage. If you’re looking for ways to distribute tips more fairly among employees, tip pooling is one option. What are the tips for pooling? Tip pooling is a practice where restaurant employees put all or part of their tips into a communal pool. The employer divides the total funds among eligible workers, either…