Hospitality Business Leader’s Forum 2023:
Bring back hospitality By Mayor of Auckland, Wayne Brown Thank you for inviting me to contribute to the Hospitality Business magazine Leader’s Forum. Hospitality is my third biggest spend, after taxes and rates, and I have invested in this industry, so I’m probably a good person to listen to. Studies have shown that 68% of all lost business results from the indifferent, uncaring attitudes of employees towards customers. I cannot tell you the number of times I’ve entered a restaurant and stood there, being ignored by staff who don’t appear to be busy or told that a half-empty dining room…
Noma announces 2024 closure to enter food lab field –
Noma, the Copenhagen restaurant that helped define a genre of ultra high-end, locally foraged, and culinary groundbreaking cuisine, has announced that it will close its doors in 2024. After several announcements over the years that Noma was temporarily closing, opening up pop-up locations in Mexico, Japan, or Australia, becoming a pandemic-era burger joint or otherwise reinventing itself, the renowned restaurant has announced it is shutting down regular service. For good this time. Once the restaurant closes its doors, Noma will host occasional pop-ups and transform into a full-time food lab, which essentially means the newest player in the world of…