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What I Realized at HITEC: How Knowledge and Know-how are Altering Hospitality

By: Katie Moro, VP, Knowledge Partnerships, Hospitality, Amadeus

Initially printed on Amadeus insights

I really like information. It’s tangible. It’s inherently factual. And it may be mixed in countless methods to supply perception into individuals’s behaviors and preferences to assist clear up issues that after appeared unsolvable.

Annually at HITEC and HSMAI ROC Americas, two bellwether US occasions in hospitality expertise, my eyes and ears are peeled for a way information and the expertise options that assist harness it will possibly transfer the hospitality trade ahead.

This 12 months, I used to be impressed by the trade of concepts and the general celebration of the trade’s continued progress. Attendees from all areas shared like-minded sentiment on how technological innovation will form the way forward for hospitality particularly as we see tech adoption enhance throughout the trade. As well as, we’re additionally witnessing excessive worth in forward-looking information and the way it can assist hoteliers in executing profitable administration methods.

What I Realized at HITEC: How Knowledge and Know-how are Altering Hospitality

Chatting with Skift at HITEC Orlando

At Amadeus, we perceive the trade is continually altering. Counting on historic information is not a viable reference level for forecasting what the longer term might maintain. Due to this fact, we have to view information forecasting instruments as a must have as an alternative of a nice-to-have.

For Amadeus, we additional established our place and experience in enterprise intelligence. It was an enormous week as we had been capable of share that Aimbridge Hospitality, a number one world hospitality firm managing a portfolio of greater than 1,500 inns throughout 50 US states and 23 international locations, expanded its partnership with us. It’s completely endorsing Amadeus’ full enterprise intelligence suite together with Demand360®, Agency360®, and RevenueStrategy360® to be used throughout its group.

Aimbridge is a good instance of an organization that’s supporting the renewal of hospitality with cutting-edge instruments that assist them make enterprise choices primarily based on precise bookings for future dates. I am unable to consider a greater method to make assured selections about renewal than utilizing actuals versus predictions primarily based on previous exercise.

Moreover, Demand360® has continued to face out for our prospects as the one information device that gives a complete view of forward-looking occupancy information and extra to assist hoteliers handle and construct demand and enhance bookings. And now RevenueStrategy360® with distinctive forecasting capabilities launched at HITEC, offers forward-looking information and on-the-books charge information to assist hoteliers make one of the best pricing and income administration choices. As we proceed to expertise fluctuating journey demand, hoteliers might want to depend on a mix of historic developments, on-the-books reservations information and charge information for hoteliers to navigate their future methods and enhance market share.

Main the way in which and looking out forward

2022 is already shaping as much as be a record-breaking 12 months. In our 2022 summer time journey developments, we revealed that this summer time is anticipated to be the busiest for the reason that pandemic started with world resort occupancy already surpassing 2019 ranges for April and Could. Hoteliers might want to anticipate and be ready for the demand and entry real-time market insights and information.

There’s loads of change taking place on the earth proper now. Nonetheless, understanding that individuals are venturing out once more and that our hotelier prospects are experiencing a surge in friends is gratifying after a protracted interval of uncertainty.

Do not get me mistaken, I do know that there are nonetheless many challenges forward for our trade, amongst them labor shortages and even excessive climate. However I’m assured, particularly after all of the discussions I had this week, that the longer term is wanting brilliant for hospitality.

For additional complimentary sources to plan for the return of journey, go to our devoted hub.

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Inns top off on sausages and eggs forward of Queen’s funeral
Inns top off on sausages and eggs forward of Queen’s funeral

Funds resort chain Travelodge has ordered additional breakfast provides for its London properties on the morning of the Queen’s funeral (Terry Mathews/Alamy/PA)

Funds resort chain Travelodge has ordered additional breakfast provides for its London properties on the morning of the Queen’s funeral.

The corporate mentioned it expects many mourners will probably be “beginning their day with a standard full English” on Monday.

It warned that every one its resorts within the heart of the capital and near London railway and Tube stations are absolutely booked for Sunday evening.

Our resort groups are working across the clock to make sure that they’re effectively stocked

Travelodge

A spokeswoman informed the PA information company: “As one in every of London’s largest resort manufacturers, with 78 resorts dotted throughout the capital, our resorts have actually bought out in central London and in all places near a station.

“We have now restricted availability in our resorts in Better London.

“Visits to our web site have elevated by almost 100% this week, with individuals from all corners of the nation making an attempt to get to London over the subsequent few days to pay their respects to the Queen.

“We’re gearing up for one in every of our busiest financial institution vacation weekends in London.

“Our resort groups are working across the clock to make sure that they’re effectively stocked up and have ordered additional breakfast provides, as we count on prospects will probably be beginning their day with a standard full English breakfast to maintain them going all through the day.”

A whole lot of hundreds of individuals are anticipated to line the streets of the capital through the funeral at Westminster Abbey.

London-based journey firm HotelPlanner mentioned the common occupancy charge within the metropolis’s resorts is “approaching 95%”, which is round a fifth increased than regular for this time of yr.

The most affordable room at Park Plaza County Corridor – one of many closest resorts to Westminster Abbey – on Sunday evening prices £999 in contrast with £268 seven days later.

Crowne Plaza Albert Embankment is charging £620 on the eve of the funeral.

That’s almost two-and-a-half instances greater than on Sunday September 25, when the worth is £252.

A room at Novotel Waterloo prices £500 on Sunday and £241 per week later.

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How lengthy is a US passport good for? How lengthy does it take to resume?

Worldwide journey can require you to deliver a number of paperwork, similar to a journey visa or nationwide ID playing cards. Amongst these can be your passport.

However earlier than you jet off to a faraway location, you should make certain your passport shouldn’t be expired. Nothing can smash a visit fairly like displaying up on the airport solely to seek out out your passport is invalid.

Some international locations even require passports to “be legitimate a minimum of six months past the dates of your journey,” in keeping with the US Division of State.

So, when you’re planning on touring and have to examine your journey paperwork, here’s a information to how lengthy your passport is nice for, relying on when it was issued.

Learn how to discover low cost flights: Tips about methods to reduce journey prices

Journey suggestions: Learn how to get a resort room cheaper than the perfect worth on-line

How lengthy is a passport good for?

Your passport’s expiration date is dependent upon when it was issued or renewed.

In keeping with the US Division of State, a passport is legitimate for 10 years if it was issued while you have been 16 years outdated or older. In case your passport was issued while you have been below the age of 16, your passport is legitimate for 5 years.

You possibly can determine your passport’s concern date on the information web page or on the entrance of your passport card.

Can a felon get a passport? It relies upon.

Are you able to renew your passport earlier than it expires?

In keeping with the State Division, your passport doesn’t have to be expired for it to be renewed. If you need a brand new e book or a brand new card, all you could do is submit the legitimate paperwork in trade for brand spanking new ones.

In case your passport has expired, you possibly can nonetheless renew it if it has been issued throughout the final 15 years.

How lengthy are passports taking proper now?

As of August 2022, the processing time for a passport is between eight to 11 weeks for routine processing. For expedited processing, your passport’s processing time is between 5 to seven weeks, in keeping with the State Division.

Processing time doesn’t embrace mailing time, and it might take as much as two weeks out of your utility day in your passport to be “In Course of.”

How lengthy is a US passport good for?  How lengthy does it take to resume?

As of August 2022, the processing time for a passport is between eight to 11 weeks for routine processing.

How lengthy does it take to get a passport? What’s the quickest solution to get one?

Simply curious?: We’re right here to assist reply life’s on a regular basis questions

What do I have to deliver to resume my passport?

In keeping with the USAGov, these are the paperwork you’ll need when you’re making use of for a passport:

In case your title has modified since your final passport, you’ll have to present a licensed copy of your marriage certificates or a court docket order of your title change.

What occurs in case your checked bag is misplaced? Here is what you are owed, what to do.

Flight delayed? It’s possible you’ll be entitled to compensation. (Or possibly not.)

This text initially appeared on USA TODAY: How lengthy is a passport good for? What to learn about journey passports.

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Mission Make use of affords espresso with a conscience –

New Zealand’s first youth coaching café for younger individuals with disabilities has opened its doorways in Auckland.

Flourish Café, positioned on Como Avenue in Takapuna, offers a major stepping-stone to employment and independence for college leavers with mental and studying variations who in any other case might discover the transition to paid employment overwhelming.

Mission Make use of affords espresso with a conscience –
5 trainees will work within the café for a six-month interval earlier than the subsequent cohort of 5 trainees start their hands-on studying expertise.

Operated by Mission Make use of, a charity that helps neuro numerous younger individuals be taught the talents they should transfer into the workforce, Flourish Café is an actual life office that offers its trainees expertise throughout all elements of operating the enterprise – from the kitchen to the entrance -of-house.

“We all know there’s a actual difficulty in our communities – a niche between college and becoming a member of the workforce, for younger adults with gentle to average mental disabilities and studying variations,” says co-founder of Mission Make use of Sarah Dann-Hoare.

“Our mission at Mission Employment is to supply a real gateway to employment and independence by creating life-changing alternatives. Flourish Café does precisely that, by giving our trainees a singular, genuine work surroundings wherein each scenario is acknowledged as a priceless studying alternative, making ready these younger individuals for the workforce.

“After all, it additionally offers the area people and guests from additional afield with a variety of scrumptious meals, espresso, and different treats, in addition to a stunning surroundings to sit down and revel in them in. All whereas understanding you’re supporting a really worthy trigger,” says Ms Dann-Hoare.

5 trainees will work within the café for a six-month interval earlier than the subsequent cohort of 5 trainees start their hands-on studying expertise. As soon as they’ve accomplished their coaching, they are going to be supported into paid jobs by PolyEmp and Autism NZ, supported employment organizations who’re partnering with Mission Make use of.

“These younger individuals compete for employment with neuro typical college leavers however have typically by no means had a component time or vacation job, wrestle to get an interview or be seen as an employment risk. This coaching will assist change that,” provides Dann-Hoare.

Funded by a variety of organizations together with Basis North, Lindsay Basis, Lottery Grants Board and the IHC Basis, the intention is for the not-for-profit café to ultimately develop into self-funding.

Mission Make use of and Flourish Café can also be supported by a bunch of passionate ambassadors together with actor and singer Shane Cortese, actresses Angela Bloomfield and Libby Hunsdale and excessive profile nutritionist Claire Turnball. Claire has supplied the café with a few of her personal recipes which she shall be instructing the trainees the right way to put together.

“It is such an honor to have the ability to help Mission Make use of with the opening of Flourish,” says Ms Turnball.

“I’ve met the primary cohort of trainees and left the assembly in tears. Tears of pleasure for these stunning human beings who lastly really feel like they’ve a spot on this planet. A spot they’re seen, heard and understood. A spot the place they’re able to join, contribute and discover a sense of objective. The very essence of what all of us want as human beings to really feel like our lives matter.

“Sarah and her help crew at Mission Make use of are doing such nice issues for younger adults with studying disabilities. They’re making a distinction.”

Flourish Café is open Monday to Friday 7am to three.30pm, 19 Como Avenue Takapuna.

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The Finest Motels In Madrid

Your important information to the Spanish capital’s high-end resort renaissance.

As Madrid levels its cosmopolitan comeback, a few of the continent’s most interesting new inns are setting the tone — together with the Rosewood Villa Magna, the Mandarin Oriental Ritz, the 4 Seasons, and a brand new outpost of the Version. Extra are coming.

When the world stopped touring in 2020, Spain’s capital metropolis was suffering from distressed properties seeking to promote. Motels had been shuttered and actual property was low cost. Seizing the chance, actual property traders — with and with out prior plans to take a position — swooped in and rebuilt in such a spectacular vogue, even the boulevards appear to have a model new shine.

Based on Madrid’s tourism bureau, town presently hosts 803 inns with 15 extra slated to open by 2024, together with buzz-worthy manufacturers like Thompson, Sonder, and Nobu. Sixty-four % of the brand new inns opened right here within the final three years have 4 and five-star rankings. Town’s historic grande dames additionally obtained multi-million greenback refreshes, returning city glamor to its storied streets — simply in time for journey’s large rebound.

In a European metropolis like Madrid, the glamor and patina of its luxurious inns is a defining attribute. It’s each an indication of home social standing and worldwide attraction; a form of calling card for the nation’s capital, and some extent of pleasure for on a regular basis locals. These three distinct properties match the invoice.

I. Rosewood Villa Magna | Paseo de la Castellana, 22

Some stays possess a beguiling magic, enveloping you of their world and coloring your impressions of a vacation spot. Rosewood Villa Magna is a kind of. Constructed on the location of the Nineteenth-century Anglada Palace, it first opened as a resort in 1972 and rapidly grew to become a hotspot for Spanish aristocrats. Following a 210 million euro funding by RLH Properties, the 154-room property underwent in depth renovations led by Spanish architect Ramón de Arana and reopened in October 2021.

Situated on Paseo de la Castellana, a boulevard lined by essentially the most luxurious retailers in Madrid, the resort Villa Magna nonetheless evokes a way of royalty, with an aged brass faade that displays the solar and a white stone porte cochere entrance that opens onto a spectacular backyard courtyard earlier than you attain the road. The property took the highest spot in Journey & Leisure’s annual World’s Finest Awards this 12 months. And to date, enterprise has been good. Occupancy at Rosewood Villa Magna has “greater than tripled since opening,” in response to administration, which declined to supply occupancy charges.

This success was not earned by leveraging resort tech tendencies or flashy influencer feeds, however by committing to the reason for neighborhood. On this property’s 4 distinct eating places, cocktail bar, courtyard and spa, you will discover as many native Madrileños as there are expats, fits or international emissaries. And that is by design.

Ever because the travel-local pattern took maintain, most luxurious inns wizened to the truth that facilities — as soon as reserved for visitors solely — ought to be opened to all prospects. In doing so, Villa Magna not solely optimizes meals and beverage revenues, however creates a cultural hub the place residents and vacationers can mingle, combine, and be.

This being Spain, the principle attraction is the late night time eating. And Villa Magna’s signature restaurant Amós, led by Michelin-starred Chef Jesús Sánchez, is the marquee occasion. Do not trouble reserving a desk at 9pm, as a result of the true present would not begin till round 10 — when the true Madrileños come to see, be seen, and carouse over the course of an 8-plate pre-fixe menu that showcases the haute delicacies of northern Spain’s Cantabrian Sea.

It is a efficiency. The eating room itself, furnished in spacious banquettes, royal blue velvet upholstered chairs, and delicate gold pendant lighting makes for a luxe stage to current the chef’s biggest hits. Tiny bites, like a quarter-sized anchovy sphere, lead to a couple spoonfuls of pickled mussel paté earlier than an entre-acte of small plates that includes caraméliséd foie gras on black olive sponge cake — all of which builds to a important dish crescendo of an effortlessly fall-apart hake filet swimming with Cantabrian cockles in a pool of inexperienced sauce.

It really works as a result of it feels private. The restaurant is called after the chef’s grandfather Amós, who had by no means realized his dream of being a restaurant. And the menu is a gastronomic tour of Cantabria, the place in 1993 Sánchez based Cenador de Amós and put the tiny village of Villaverde de Pontones on the gastronomic map when it earned 3 Michelin stars in 2019.

It is why my waiter Alejandro from Seville is somewhat nervous about his English. He feels fortunate to have landed this fancy gig, and goals to impress in his velvet blue vest and memorized wine chat. He tells me his dad and mom are sweltering in Seville’s summer season warmth. He’s younger, scrappy, bearded, and earnest. Not but jaded by life…In the event you go to the Villa Magna, you will see the resort tagline “A Sense of Place” printed on each folio. Nevertheless it’s the individuals who matter most.

II. Mandarin Oriental Ritz, Madrid | Plaza de la Lealtad, 5

After a three-year renovation, this gilded dame appears to have misplaced none of her grandeur since opening in 1910, due to the work of Spanish architect Rafael de la Hoz and French inside design company Gilles & Boissier. Most strikingly, the nice metal and glass dome above the Palm Courtroom restaurant, which had been hidden for 80 years, has been recovered — bringing blue sky and pure gentle into the social coronary heart of the 153-room resort.

It is every thing you’d anticipate from a Ritz, with the advantage of Mandarin Oriental administration. Subtle refinery persistently caters to Anglo-Saxon, European and Asian tastes, which is a really delicate balancing act. However they’re rewarded for it with robust model loyalty. Regulars can anticipate correct English afternoon tea service set to dwell piano music, recent flowers in your marble desk, gold leaf accents adorning your delicate dessert, and an ultra-luxe champagne-and-tapas bar that seats solely eight. And that is simply the restaurant.

This basic property manages to remain modern as a result of it is self-aware. They know the median age of their rich clientele, they usually’re working to draw the following technology of vacationers, who do not need to keep cosseted in goose-down bedchambers — they need to be out discovering Madrid! Peruse the resort’s Instagram account, and you will find promoted “MOExperiences,” which embody personal museum excursions (the Prado museum is steps away), visits to the Liria Palace, and day-trip itineraries that spotlight town’s greatest gourmand markets, artwork galleries, golf equipment, eating places and retailers. This type of golden-key entry is what you must anticipate from a 5-star concierge, and the workers doesn’t disappoint.

III. 4 Seasons Lodge Madrid | Calle De Seville, 3

When in Madrid, do your self a favor. Take a night stroll by way of the group at Puerta del Sol, Madrid’s most well-known sq., listening to the sounds of Flamenco guitar music spilling out of each nook. Then take refuge within the 4 Seasons resort on Calle De Sevilla. Minimize straight by way of the foyer and take the elevator to the seventh flooring rooftop. There waits among the best views of town. Step simply behind the cocktail bar, beneath an excellent Nineteenth century bell tower perched on the precipice, and watch all of the grand boulevards and historic monuments of Madrid sprawl out earlier than you, dramatically illuminated by town lights.

Madrileños acquired the memo. On a typical weeknight (after 10pm), the place is hopping. They arrive for the views, but additionally for the superb craft cocktails, tapas and full Andalusian menu from brasserie Dani, helmed by Spanish chef Dani García and his 70-person 4 Seasons’ workers — which is exceptional at a time when most properties are nonetheless struggling in opposition to the post-pandemic labor scarcity. They’re there to make sure you’ll need for nothing. So, in case you’re within the temper to snack on acorn-fed Iberico ham, decide aside a rosette of bluefin tuna, or {photograph} the edible flowers in your cocktail, that is the place to fulfill cravings.

The spirit of relaxed al fresco eating loosens the tie of ritual, and appears to place everybody in a superb temper. That is largely because of the restaurant’s colourful Spanish colonial aesthetic, usual in purple velvet and olive leather-based by the famend Martin Brudnizki design studio. The eating room is anchored by a white marble-topped bar, attended by plush gold bar stools tucked beneath a ceiling mounted centerpiece of verdant inexperienced crops. Positive, it is only a resort bar — however it’s one value touring for.

On the entire, a go to to Madrid’s most interesting inns displays a dominant pattern within the 5-star class: the perfect inns merely aren’t contactless, even when they provide digital check-ins. At this degree of luxurious, chat bots, QR codes, and repair apps can not substitute the worth of human contact.

We will concede it is time to transfer on from getting older options like bidets and landline telephones put in into toilet partitions. And tech does make touring nowadays way more handy. However the human contact remains to be premium to the human expertise. Screens are merely add-ons to the artwork of hospitality. And in Madrid’s greatest inns, you will discover true artisans.

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Grocery store duopoly modifications welcomed –

Forcing the grocery store duopoly to barter wholesale choices to rivals on business phrases is a major however needed step if Kiwis are to see better option and decrease costs, says the New Zealand Meals & Grocery Council.

“This plan by the Authorities to inject extra competitors into the grocery market is an extra step in a collection of modifications that can assist scale back ache on the checkout,” says Chief Government Katherine Wealthy.

Grocery store duopoly modifications welcomed –
Katherine Wealthy, FGC CEO.

“Along with earlier bulletins of a Grocery Code of Conduct, a Grocery Commissioner, and laws to finish anti-competitive land wars blocking rivals, this can assist repair the grocery market.

“It is nice the Authorities has accepted the wholesale market is damaged. Consumers can see that day by day after they see small retailers lining up at supermarkets to get groceries for his or her retailer.

“They try this as a result of they’ve nowhere else to purchase wholesale items at affordable costs.

“That is the very purpose dairies and retailers resembling Night time ‘n Day and Supie will not be aggressive on pricing as a result of what they’re paying for his or her items is similar as customers at supermarkets pay.

“Prior to now, the massive supermarkets have declined requests from some unbiased retailers in search of wholesale provide.

“This can change that, and the Grocery Commissioner will play a key function in implementation and scrutiny.

“In a well-functioning and aggressive wholesale market these steps by the Authorities would not be wanted, and it is simply additional proof of how damaged and uncompetitive the grocery market is true now.

“However what we do want in the long run is an unbiased wholesaler and different unbiased retailers to enter the market.”

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Hospitality Business Magazine

Today, we’re very excited to announce the relaunch of Hospitality Business with a best-in-class new website, which you’re looking at right now.

The new site has a striking modern design, allows readers to navigate content more easily and features the latest industry news, long-form content and opinion pieces, as well as offering our partners better opportunities to communicate their messages to the trade.

We’re also adding a directory of products and services to the site, along with a section dedicated to resources such as pdf guides, infographics and webinars to help readers grow their businesses, improve their craft and further their careers.

The relaunched site forms an integral part of the new digital-only strategy for Hospitality Business. We live in a digital age. We recognize readers increasingly want immediate access to content. They prefer to search for business solutions online and to consume news and industry advice on their smartphones or laptops.

By focusing purely on digital, Hospitality Business is able to move fast, bringing you more of the content you want, when you want it, and engaging with you in a more dynamic way.

We’re still in the process of adding content to the site but take a look around it and let us know what you think!

Email our editor Kimberley Dixon with your thoughts – and let her know if there are any industry issues you’d like us to cover in the near future: [email protected].

If you’re a supplier and you’d like to hear about our exciting new advertising packages, please contact our sales director Wendy Steele on 021 300 473 or email [email protected].

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Hastings boutique boutique takes top pork prizes

A Hawke’s Bay butchery has won the Supreme Winner title in both bacon and ham categories of the 100% New Zealand Bacon & Ham Awards. Wild Game in Hastings has taken out New Zealand’s top bacon award with their middle eye/loin entry and New Zealand’s best ham award for their boneless ham.

Wild Game owners Jordan and Varnnah Hamilton-Bicknell run a boutique butchery in Camberley, Hastings where they create quality products which are sold both in-store and online.

Jordan, who has a passion for hunting and the outdoors, started his butchery trade at the age of 15 in a butcher shop in Woodville. After working six years for the previous owner of Wild Game, Jordan took over the business and takes great pride in crafting his award-winning products.

Jordan says: “It blows me away to be the supreme winner of both the bacon and ham awards. It’s the first time I have entered and I never thought I would win both.”

“My secret is really just keeping it real, creating old school bacon and ham, using good quality New Zealand pork – keeping it simple and doing it well.”

It’s a local success story with the pork being supplied by Dean Nikora of Crackling Good Farm also in the Hawkes Bay.

Dean, who was in attendance at the event was delighted to have played a part in Jordan’s success, saying “supplying someone like Wild Game is critical to us because it helps us to grow, in terms of offering a specialized product, caring for the animal really well and being able to present it to Jordan in the way that he needs it. This allows him to create a superior product.”

Judging took place over three days, with a team of butchers and culinary experts inspecting and sampling bacon and ham products, all produced from 100% New Zealand born and raised New Zealand pork. Gold, silver and bronze medals were awarded in each of the seven bacon categories and the two ham categories. From there, all gold medal winners were re-judged against each other to then find New Zealand’s supreme bacon and ham.

Judge and food writer, Ginny Grant said it was wonderful to see such a high standard of entries this year.

“The judging panel were looking for great flavour, good salt levels, subtle smokiness and a nice even distribution of fat. It’s important to get those attributes right to allow the flavor of the pork to shine through,” says Ginny.

“The Supreme Bacon winner was a great piece of bacon with a lovely balance of flavour. Smoke didn’t dominate and most importantly it tasted of pork.”

A less traditional ham took out the supreme award and judges said it was quite unique but refreshing to see a pressed shoulder ham win a national award.

Ginny said: “The winning ham was a beautiful piece of meat – it looked and tasted amazing with a lovely texture.”

Aside from the traditional ways of cooking, Ginny’s top tip is to use bacon and ham as flavouring ingredients in the base of soups or pasta sauces to add depth and richness to various dishes.

“I like to use bacon or ham at the beginning of a dish to get all the flavor of the fat out into the final dish – as we know fat is flavour,” says Ginny.