Hotels
How a resort satisfaction promise has led to extra discontent
Within the Nineties and early 2000s, the “100% Satisfaction Assure” was all the fad amongst many motels. The gist was easy: Encounter an issue and obtain your a refund. In principle, this method addressed pretty critical points akin to early-morning pool renovations that made the jackhammer an unwelcome alarm clock. Mattress bugs. No scorching water. However some hospitality consultants say that promise — a 100% refund if clients weren’t 100% completely happy — may’ve made issues worse for each the shopper and the resort. “A toddler spilling yogurt could take workers longer to scrub up, evolving into a nasty evaluation…
Hotels
Thailand Could Get Pricier for Vacationers With Twin Resort Charges
(Bloomberg) — Overseas vacationers might quickly discover Thailand a dearer vacation spot than previously two years with the nation now planning to lift lodge charges to pre-pandemic ranges to help a sooner restoration of the trade. Thailand’s tourism ministry plans to ask lodge operators to implement a dual-tariff construction beneath which overseas guests could also be charged charges just like pre-pandemic days whereas locals might proceed to take pleasure in discounted charges, Traisuree Taisaranakul, a authorities spokeswoman stated in a press release on Wednesday . “That is to take care of our requirements of charges and companies for overseas vacationers,…
Hotels
9 trends in AI in restaurants
Technology is rapidly evolving in businesses, and the restaurant industry is no exception. Restaurateurs are learning that utilizing technology can make their operations smoother, growing their business. Advancements like AI in restaurants have made technology more accessible to businesses, introducing conversational language to make it easier for business owners, staff and customers to interact with technology. The great thing about AI is that it’s a technology that can cater directly to your business needs. Don’t worry – this isn’t a technology that will take over your business, rather work for you, improving operations and streamlining your kitchen. And even better,…
Hotels
New York lawmaker connected to nonprofit accused of lying about homeless vets being pushed out of hotel for migrants says he’s no longer affiliated with
CNN — A New York state assemblyman and former volunteer spokesperson for the nonprofit was accused of lying about homeless veterans being pushed out of a hotel to make room for migrants is no longer affiliated with the foundation, he told CNN. Republican State Assemblyman Brian Maher said in a statement to CNN he was devastated and disheartened” to learn claims homeless veterans were pushed out of the hotel to make room for migrants were false. On Friday, CNN reported two homeless men said they were part of a group of 15 who were offered money to pose as veterans…
Hotels
How to Recruit New Restaurant Staff
Delicious food is only half the battle in building a successful restaurant — you also need exceptional employees. Restaurant staff are responsible for providing high-quality service, humanizing the business and embodying the values ​​and personality of the brand. With a finely honed recruiting and hiring process, you can build a high-performing team. What restaurant positions do you need to fill? Every restaurant has different hiring requirements; your staffing needs will depend on the size of the restaurant, the type of service, and the average number of customers. Counter-service restaurants typically require fewer employees than traditional eaters, for example. An average…