B&B conference swinging into Wellington –
Bed and breakfast hosts will get ‘Back in the Swing’ of business at their upcoming national conference with a program packed with valuable information about operating in a post-pandemic market.
The two-day Vision Insurance B&B Conference’s fantastic speaker line-up features professionals from within the accommodation sector and inspiration from outside the sector. The conference – the first since 2020 – is themed Back in the Swing and also includes workshops and plenty of networking with other B&B owners and support services. Delegates will also have an opportunity to enjoy the tourism experiences available in Wellington.
The conference takes place at the Copthorne Oriental Bay, Wellington, 19-21 June 2023. It begins on 19 June with a Travel Trade Afternoon which will facilitate connections between B&B operators and inbound tour operators. Participants will include bed and breakfasts, homestays, farm stays, luxury accommodations, self-catering properties as well as small commercial sized bed and breakfasts.
On June 20-21, a series of top-level speakers will share insights on tourism trends and inspiration for B&B operators. Speakers include Tourism Minister Peeni Henare, Wellington Deputy Mayor Laurie Foon, Tourism New Zealand’s Bjoern Spreitzer, Tourism Export Council’s Lynda Keene and Tourism Industry Aotearoa’s Rebecca Ingram.
“We know B&B operators like to hear from local businesses who are being innovative, so we will have presentations from Te Papa and a fascinating story from East by West Ferries,” association president Donna Brooke said.
“And our conference would not be complete without hearings from some of our own. There will be interesting presentations from some B&B operators who are doing more than accommodation.”
A series of interactive workshops will round out the formal conference programme, with digital marketing agency Tomahawk and the Tourism Export Council among those leading the workshops. A full complement of trade stands will also be available for delegates to visit.
A highlight of the conference will be the Vision Insurance Gala Awards Dinner where the annual B&B Business Excellence Awards will be presented.
“We put our awards program on hold in 2022 so there is much excitement at this renewed opportunity to celebrate the best businesses in our sector,” Ms Brooke said.
For more information about the conference and registration, go to: 2023 CONFERENCE, Bed & Breakfast Association (bandbassociation.co.nz)
West Auckland Trust plans $40m investment with 10 new hospitality venues –
A $40 million plus investment over the next five years to expand the hospitality and retail infrastructure of one of NZ’s largest population centers is set to help address future demand from increased housing density and regeneration around transport hubs.
West Auckland has a population of 311,000+ spread over a 578 km2 area and is expected to grow by tens of thousands of residents over the coming years.
The Trusts, which has a community mandate to operate liquor licenses in the region, is aiming to grow annual revenues by 23% to $160 million within five years.
According to a new five-year strategic plan released today, as part of the largest capital expenditure in The Trusts’ 50-year history, the organization aims to open up to ten new hospitality venues and retail stores during the period.
The multimillion-dollar investment is also believed to be one of the largest for the sector in recent years and is seen as a sign of returning confidence in the industry – following the impact of the pandemic.
The planned venues will range in size from 50 to 500m2 and are expected to introduce innovative new restaurant and bar concepts and provide additional sites to match the projected population growth in suburbs throughout the region.
Allan Pollard, CEO of The Trusts, says West Auckland has seen significant population growth in recent years and a new contemporary hospitality model will be launched as a result of feedback from the local community.
He says one in every seven new residents moving to the area is either new to New Zealand or new to Auckland.
“Within the next three decades, the North Western suburbs of Auckland are expected to see an additional 100,000 people move to the area, equivalent to the population of Dunedin, and there is an urgent need to initiate a significant development program to introduce hospitality and retail infrastructure that is targeted to the evolving demographics of the area.
“What we know about the arrival of new residents to the region is that they have different experiences and expectations of hospitality models than what has been available in the West to date.
“To accommodate this emerging segment of the market, we are looking at a number of offerings ranging from boutiques, pop-up bars and restaurant-led gastro pubs within walking distance of public transport hubs and major apartment complexes through to large scale venues which can accommodate up to 300 people.
“We also hope that this move will benefit New Zealand’s craft beer industry as we bring in new concepts such as the creation of a new Garage Project bar inside one of our retail outlets,” he said.
Pollard says they intend to increase the number of its retail and hospitality venues and also upgrade each of its existing outlets by 2028. They also plan to increase the number of patrons they can accommodate at their venues by a third.
He says the investment will also be a boost for local employment with The Trusts, already the second largest employer in West Auckland, looking to grow its staff numbers by 10% to around 400.
Pollard says the projected increase in revenue will also allow the social enterprise to target the return of $5 million to local community groups each year, through its charity support programmes.
Visa launches $30,000 hospitality scholarship –
Visa, supported by Visa Wellington on a Plate, has launched a new hospitality industry scholarship open to candidates across New Zealand, valued at NZD $30,000.
The Visa NZ Hospitality Scholarship aims to attract and retain more young people into the industry and support them to take up hospitality as a fully-fledged career. It includes a five-day placement at a top international hospitality venue, professional development, a one-year mentorship, business training and future participation in Visa Wellington On a Plate.
Visa’s Head of Marketing for Australia, New Zealand and South Pacific Natalie Lockwood said, “As a proud partner of Visa Wellington On a Plate since 2009, we are excited by this new opportunity to inspire and uplift the wonderful young emerging talents across the country.
By providing access to a unique scholarship with international reach, this will have a positive impact not only on the scholarship winner, but on the wider hospitality industry as a whole.”
Wellington Visa On a Plate Festival Director Sarah Meikle says, “The scholarship is a welcome initiative that will help to attract and retain talent within the industry by providing hands-on industry training and ‘money-can’t-buy’ international experience.
“We know that working in hospitality can teach people so much, from people skills to finance, marketing and more. Whether you’re back or front of house, it’s an industry that can be incredibly rewarding and we are here to encourage that.”
The Scholarship Prize
The 2023 Visa NZ Hospitality Scholarship winner will win a prize tailored to their career interests, stage, and progression, including:
- A five-day work experience placement internationally at a restaurant or hospitality establishment (Including flights and accommodation).
- Attendance at an international professional development forum such as Food on the Edge or Tales of the Cocktail (including flights and accommodation).
- Professional skills development including a year-long mentorship. The experience will be catered to the Successful Applicant’s area of expertise within the Hospitality Industry.
- Access to a Social Media specialist for personal brand development coaching.
- Access to virtual business skills training, which includes access to EAP (mental wellbeing support), physical well-being support, career coaching and financial advice.
- A trip to Wellington for the 2023 Visa NZ Hospitality Scholarship Announcement including flights and accommodation.
The total prize value is NZ$30,000.
The scholarship is open to hospitality workers who are NZ residents, aged between 22 and 35 years of age at the time of their submission and have a minimum of two years’ experience working in the hospitality industry. Applications close at 11.59pm NZST on Monday 15 May 2023.
The scholarship winner announcement will be made on Thursday August 24, 2023.
For more information and full details on application criteria visit www.visawoap.com/visa-wellington-on-a-plate-hospitality-scholarship
Chef advocates collectives for food security –
A new collective of iconic Kiwi chefs has come together under the Kiwi Harvest banner to tell the organization’s story and advocate for a more secure food Aotearoa.
Joining existing ambassador, Peter Gordon, are four new recruits: Michael Meredith, Brent Martin, Kylee Newton and Alfie Ingham.
Established in 2012, KiwiHarvest exists to address Aotearoa’s dual issues of food insecurity and food waste. By rescuing and redistributing surplus stock from its 280+ food donors, they’re able to get food into communities across its five national locations, delivering regularly to over 240 recipient charities. KiwiHarvest says, however, there is so much more that needs to be done and they are reliable on donations to enable them to meet this growing need.
The KiwiHarvest Collective aims to grow and nurture a community of like-minded people with a shared mission to raise awareness of and find solutions to these issues. The supergroup of culinary experts kicked things off with a volunteering session at KiwiHarvest’s Auckland warehouse at the end of March.
Peter Gordon joined KiwiHarvest as its very first ambassador in 2021. Internationally renowned chef, Peter has a repertoire of highly acclaimed restaurants under his belt, from Sugar Club, to Providores and Tapa Room, to his current focus, Homeland.
“Although we have plenty of kai in Aotearoa, many people are still going hungry. Helping KiwiHarvest show this was why I came onboard, but I realized that I needed support in spreading the message. I asked some of my favorite Auckland chefs and foodies to help me, and with our combined voices I believe we can reach a much wider audience and get food where it needs to be more easily,” explained Peter.

The first of the new recruits is the brain and talent behind Meredith’s and Mr. Morris, Michael Meredith.
“KiwiHarvest has done so much good in trying to improve the way we deal with such an ongoing problem, one that we face every day. My involvement in the collective is a stepping stone to contribute some new ideas and to collectively raise more awareness,” says Michael.
Second to join is Chief Executive Chef of the 5-star Park Hyatt Hotel, Brent Martin. He has played a pivotal role in the success of the hotel’s restaurants (including The Living Room, The Pantry and now, Onemata) and is excited to make real social change within our communities.
“It has always been at the top of mind to use my culinary connection, knowledge and passion to drive support for those who need it across Aotearoa – a cause that is way bigger than me. Food sustainability has become the forefront of what we, at the Park Hyatt, do on a daily basis. We even have set targets for food waste and food donations each year.”
“I want to feel connected to the community, and by collaborating with an organization like KiwiHarvest, I feel that I can make a real impact on people’s lives,” added Brent.

Cook, author and preserver, Kylee Newton is known for launching London-based preserving company, Newton&Pott which produced high quality jams, pickles, and chutneys with a focus on minimizing food waste.
“My good friend Peter (Gordon) first alerted me to the great work KiwiHarvest was doing in reducing food waste and how they distributed it among people in need. This is the main issue that surrounds my ethos in cooking; preserving food is at the heart of using up seasonal gluts, and giving food longevity so it doesn’t go to waste.”
“With increasing food costs, what better time to address this issue for the future of our community, and for the health of our planet. Awareness starts within the home and I will do all I can to spread this message – I see the KiwiHarvest Collective as a perfect platform to do so,” said Kylee.
And finally, UK-born Alfie Ingham has signed up, having worked in some of the best restaurants in NZ. He was part of the award-winning Hugo’s Bistro team, and prides himself in partnering with smaller local growers, farmers, hunters and fishermen, to highlight the hard work that goes into producing quality, sustainable food.
“I’ve always believed that good food should be accessible to everyone, and the more I learned about food waste and food insecurity, the more I wanted to help an organization do the right thing. I’m excited to meet the amazing people working hard behind the scenes and I’m hoping to make a real tangible change with food insecurity in New Zealand,” concludes Alfie.
Why now?
The lingering impacts of Covid-19, rising costs of living and natural disasters have meant more people than ever are doing it tough in Aotearoa – including those who wouldn’t stereotypically seek out food support.
KiwiHarvest Founder, Deborah Manning, pictured top right, said, “Our hope is that by teaming up with these culinary experts, we can raise more awareness about the issues right here in our backyard and offer practical solutions for people to take action.”
“Each of them brings enormous value to the table and the overall Kiwi Harvest mission. Together, we can amplify the important mahi being done by our partners, volunteers and other food rescue organizations to make sure every Kiwi has access to nutritional kai before it goes to waste,” Deborah concludes.
To launch the KiwiHarvest Collective, the team volunteered at KiwiHarvest’s East Tamaki warehouse, getting stuck into the hands-on work of sorting and packaging donated and surplus stock (including apples, carrots, feijoas, and other fresh produce), to be distributed to recipients all over the country.
Entries closing soon for the Hospitality Awards for Excellence –
Time is running out to enter the Hospitality Awards for Excellence. Honoring the achievements of the hardworking and talented people who make hospitality and accommodation throughout New Zealand exceptional, the Lion Hospitality Awards for Excellence are your opportunity to showcase all that makes your venue team exceptional, and they are closing soon.
The Lion Hospitality Awards for Excellence are New Zealand’s premier hospitality industry awards that honor operators nationwide, recognizing excellence in both the accommodation and food and beverage sectors. The awards are open to all Hospitality and Accommodation operators in New Zealand. Applications to enter the awards are FREE for Hospitality New Zealand members.
visit https://www.hospitality.org.nz/s/awards today and nominate. In a change from previous years, the winners of the People of the Year award categories will be awarded at the Hospitality Social Evening 2023, held at Sweat Shop Brew Kitchen social evening on June 27. The Lion Hospitality Awards for Excellence 2023 black-tie gala dinner will be hosted on 28 June at the Pullman Hotel Auckland, as the closing night of Hospitality New Zealand’s annual two-day conference. So get nominated and come along to celebrate the best the industry has to offer.
Hospitality Business Leader’s Forum 2023:
Bring back hospitality
By Mayor of Auckland, Wayne Brown
Thank you for inviting me to contribute to the Hospitality Business magazine Leader’s Forum. Hospitality is my third biggest spend, after taxes and rates, and I have invested in this industry, so I’m probably a good person to listen to.
Studies have shown that 68% of all lost business results from the indifferent, uncaring attitudes of employees towards customers.
I cannot tell you the number of times I’ve entered a restaurant and stood there, being ignored by staff who don’t appear to be busy or told that a half-empty dining room is fully booked. It’s almost a weekly occurrence.
We need to put the hospitality back in this industry.
Every customer who comes through the door is an opportunity for repeat business – they’re going to spend more, more often, and promote your business to others. Where’s the friendly, generous reception for your customers, and your staff?
Staffing is a real problem, but the industry’s skills gap – compounded by COVID-19, closed international borders, and fewer graduates from hospitality and tourism schools – can’t be solved through immigration alone.
My view is, if you want something done properly, you might have to do it yourself.
In a survey of 396 hospitality workers, Voices from the Front Line, 81% stated they received no training in their jobs. If you want to keep people, you have to train them and pay them. If you pay the least, you’re going to lose people to your competitors eventually.
It’s important to understand the industry you’re in, and your business has to be competitive. Know your customers and your competitors, and offer superior quality, superior value, or something different – and don’t stand still.
Plenty of people changed their business model or product offering during COVID-19 and continued to trade well. It’s pretty simple, but it’s never easy, and I applaud those of you whose businesses have emerged stronger and competitive. There is something to be learned here.
If we look at Auckland’s inner-city, a recent resident’ survey shows the main reason people like living in the city center is access to shops and restaurants (63%), and the main reason to dislike living in the city center is that people do not feel safe (45%).
Safety issues, anti-social behavior, violence, and crime had a real impact on retail and hospitality post-COVID, and all agencies must work together effectively with businesses to address these problems.
As an interim solution, I want to see more police on the streets, and I urge business associations like the Heart of the City to spend any excess funds on regular security patrols. It’s free to become a member of your local business association because they’re funded by a targeted rate on local business rate payers, so make sure you join.
Spending money on security is a better bet than spending money on events to attract customers in the current environment, because they won’t stick around or come back if they don’t feel safe.
We also need to think about long-term practical measures to bring people back to inner-city Auckland, such as making it easier to convert empty office spaces into much-needed residential housing.
More people mean busier, safer streets, and thriving businesses.
Keen hospitality experts wanted –
The future of the New Zealand hospitality & tourism sector requires your knowledge NOW!
The New Zealand Culinary Arts Development Trust is seeking keen hospitality experts to show leadership and direction for upcoming students across all aspects of the industry, to join the 2023 team.
Position/Role: Competition Committee Member.
Term: 1 year (annually, option to reapply each year).
Positions Available: 5 – 6 Committee Members Nationwide (no set location).
Salary: ‘Voluntary’ (with perks, good vibes and warm fluffes for helping the next generation of culinary professionals).
The ‘Culinary Arts Development Trust’ (CADTrust) is an independent, charitable trust responsible for providing support and resources to enable New Zealanders to investigate and embark on hospitality career pathways. The CADTrust is responsible for overseeing and administering the funds to support Regional and National culinary arts competitions and annual culinary journeys.
The CADTrust has two trustees, Mark Wylie and Glenn Fulcher, whom both work in the hospitality sector. Their roles within the trust provide governance, guidance and support the Competition Committee achieve their annual goals.
backgrounds:
The CADTrust was formed in March 2016 has been running the NSSCC and NZCJ for the past 6 years (prior to that was run for 3 years by City & Guilds Pacific). In 2019 the trust formed a ‘Competition Committee’ to start the journey to hand over competition operations and logistics. However due to global pandemics, the trustees have remained active committee members, both organizing Regional and National events with the support of a small committee.
Check out www.nsscc.nz for more information on past events.
The role and what’s expected:
The Competition Committee role is a voluntary role. The trust is seeking hospitality professionals who love their industry and what to give back through culinary competitions and industry visits.
There are two main events the Competition Committee oversees and organizes:
- National Secondary School Culinary Competition (NSSCC)
- New Zealand Culinary Journey (NZCJ)
In its current format, the Competition Committee meets once a month from February to April and then overnight (where needed) from June to September each year. These meetings are conducted online over MS TEAMS and require some technical abilities. They are approximately 60 minutes in length and a further * 2 hours a week (estimated and can be adjusted with applicants’ abilities (both time and skills) to suit). *NOTE: This commitment shrinks and grows through the year depending on the event schedule.
The committee investigates and onboards sponsors, develops and implements an online regional event to find the 8 teams to compete at the National Final, builds a judging panel for both Regional and National events, organizes travel and accommodation, prizes, works with schools across New Zealand and plans and implements the NZ Culinary Journey where National Finalists visit local hospitality businesses and suppliers.
Other responsibilities include basic budgeting, communication plans, working with a marketing and social media paid role (also up for renewal) and more support activities to ensure events run smoothly.
It’s important to note that this event has run over many years, and although it always keeps redeveloping and adjusting to remain relevant, there is a sound and trusted model with templates and procedures in place.
What the trust needs:
The trust is looking for 5 to 6 Voluntary Committee Members who have some of the following skills;
• Hospitality Industry experience
• Competition experience (can be small or large)
• Organizational skills – be the person who loves to organize people, have skills to bring to the committee like; Online computer abilities, event registration experience, working as a team to allocate and compete tasks
• Work well within timeframes
• Marketing and or social media experience (1 x member to be strong in this field)
• Enjoy working with the next generation (competitors ages between 15 and 18 years of age)
• Knowledge of Secondary Schools, particularly NCEA credits in hospitality
• Strong professional networks and industry contacts – critical to the events
• ‘Can do’ and ‘Make things happen’ attitude
• Work within and manage budgets
• Previous Sponsorship or Marketing experience within a not-for-profit organization (1 x member to be strong in this field)
• Work well with others in a small committee with a common goal
• Affinity with the goals of the Culinary Arts Development Trust
If any of these things sound like you and you really want to help the hospitality sector grow and retain amazing young staff, then please get off your butt and apply for this role. Again, it is voluntary, but the rewards are endless.
The Trusts new committee (some past members will be applying and possibly retained) will have the scope to understand, develop and grow these events (and possibly more) to a new level of engagement. Exciting times are ahead and the current format is ready to explode.
The time is now.
Applications for these roles close 31st January 2023. The trust looks forward to receiving your application. Please email your application (covering letter and small hospitality CV) to [email protected] – If you have any questions about the role, please contact Glenn on 027 640 0127.
Carnival Wants to end Cheap Cruises (Royal Caribbean Agrees)
A hotel room that sells for $100 a night comes with a place to sleep, maybe a pool, and if you’re really lucky, a free, very mediocre breakfast. Buy a cruise cabin for $100 a night — something that’s easy to do right now — and you get your cabin, multiple pools, hot tubs, shows, live music, and as much food as you can eat from multiple venues.
That’s a great deal when cruise prices are relatively in line with land-based vacation prices. While they’re depressed, which they have generally been since the cruise industry returned from its covid-related shutdown in July 2021, both Royal Caribbean Group (RCL) – Get Free Report and Carnival Cruise Lines (CCL) – Get Free Report expect that to change.
Both cruise lines have been aggressive in positioning their fleets, managing capacity, and building excitement. Carnival recently added Celebration, its newest US flagship, and Royal Caribbean has Wonder of the Seas, which began sailing during the pandemic.
Carnival CEO Josh Weinstein made it clear that he has a plan to bring cruise pricing higher, and he talked about it during the cruise line’s fourth-quarter earnings call.
Carnival Sheds Ships, Ramps up Ads
Carnival removed a number of ships from its namesake brand in 2022. It also took three ships from its Costa line, which sails in Europe and has been impacted by both covid and the war in Ukraine, and assigned them to Carnival, giving that cruise line a new experience to market.
Weinstein has been focusing on making the various Carnival brands as efficient as possible. This has included adding new ships and dropping old ones.
“When coupled with the delivery of larger, more efficient ships, including the successful introduction of Carnival Celebration last month and the addition of Arvia for P&O Cruises just last week, this will result in nearly a quarter of our fleet consisting of new capacity,” he said. “This fleet transformation results in an 8-percentage-point increase in balcony cabins, along with a tremendous increase in available real estate on board to deliver even more differentiated onboard experiences and generate associated revenues contributing to durable revenue growth going forward.”
Basically, newer ships come with more revenue opportunities than older ones and Carnival used the pandemic to reset its fleet, adding new ships and phasing out older ones. Weinstein has also taken steps to let customers new and old know what the Carnival cruise lines have done.
“We are capitalizing on the 25% to 50% value gap for land-based alternatives that, frankly, should not exist with new marketing campaigns to communicate our significant value advantage to land-based alternatives, including newly launched digital creatives from several brands, ” the CEO explained. “We plan to continue these increased investments in advertising as we head into next year to promote a strong ‘wave’ season where we capture disproportionately higher bookings for the year, particularly our important summer season.”
Weinstein has his various brands focusing on maximizing revenue with an eye toward bringing higher prices.
“On the revenue management side, we are ensuring that each brand is utilizing pricing philosophies to maximize revenue, from launch to sailing, and sharing best practices across brands,” he added.
Royal Caribbean Wants Higher Prices Too
Royal Caribbean Group President Michael Bayley has also commented on cruise prices being too low. He explained why that has been the case in an interview with TheStreet.
“All of us were coming from very low load factors. And we were trying to get to our model number of 100% plus. And so, yeah, pricing was a challenge during that period,” he said.
The Royal Caribbean executive is confident that higher prices will return in 2023.
“I am more optimistic about pricing now than I’d been before. I think we’ve seen ourselves, our load factors are back, our bookings are solid, and our pricing is recovering,” Bayley said.
Royal Caribbean has Icon of the Seas, the first in a new class of ships, set for delivery late in 2023. Bookings on that new ship have been at record levels. In a broad sense, while cruise prices have been depressed, newer ships have been selling at premium prices.


