Be a part of Your Fellow Hospitality Professionals On-line in New HFTP Neighborhood Teams
By: Mark Pate Sr., CHAE, CHTP, MBA, HFTP International President Are you searching for that subsequent position to take your profession upwards the place you need it to go – or maybe looking for to fill a vital position at your organization with the precise particular person? Are you attempting to unravel a seemingly insurmountable drawback at work – or simply questioning if there are different folks on the market fighting an {industry} problem such as you? The perfect reply usually lies in constructing connections. Because the president of an affiliation, I realized way back the worth of getting concerned…
Inns and eating places cannot levy service cost by default, says CCPA
The Central Client Safety Authority (CCPA) on Monday barred inns and eating places from levying service cost by default in meals payments, and allowed prospects to file complaints in case of a violation of the norms. There shouldn’t be any assortment of service cost by another identify, it added. The inns have to obviously inform the buyer that paying the service cost is on the client’s discretion, the CCPA mentioned. The rules empower shoppers to complain in opposition to the apply underneath varied provisions of the Client Safety Act, tagging it as an ‘unfair commerce apply,’…
Harnessing Hotel Technology for Post-COVID Success
In this video, Suchada Taechotirote, CEO and Founder at FavStay, emphasizes the criticality of embracing technological changes for profitability in the hospitality industry. She highlights the need to expand the client base and establish partnerships by leveraging platforms and technology. By adopting the right technology, hotels can effectively reach more partners and increase sales without relying heavily on human resources. Suchada emphasizes the importance of finding platforms and technologies that facilitate seamless communication, efficient operations, and maximum revenue generation. These insights shed light on the significant role technology plays in driving success in the hospitality sector. Watch the video here:…
Research Shows Hotel Guest Sentiments on Technology Have Improved Over Time
By: Agnes DeFranco, Minwoo Lee and Jihye Min May 11, 2023 marked the end of the federal COVID-19 Public Health Emergency. Indeed, the pandemic has had an impact on the perception of technology usage among hotel guests. The need to safeguard hotel guests and employees during the pandemic accelerated the adoption and acceptance of various technologies in hotels. In 2020, HFTP sponsored a survey to gauge how guests view technologies in hotels. Now that the pandemic has officially ended, we thought an update on this topic would be of interest. Over the last few years, many hotels adopted contactless check-in…
Unleashing the Power of Hotel Technology
In today’s digitally-driven world, the hospitality industry is increasingly leveraging cutting-edge technology to revolutionize guest experiences and streamline operations. From property management systems to online booking platforms, hotel technology plays a pivotal role in enhancing efficiency, personalization and overall guest satisfaction. Let us delve into the diverse facets of hotel technology and how it is reshaping the landscape of the hospitality industry. 1. Property Management Systems (PMS) for streaming operations Property management systems are the backbone of hotel operations, encompassing various functionalities like reservations, guest profiles, check-in/out, billing and more. PMS software automates and centralizes these processes, allowing hotels to…
RateGain appointed Yogeesh Chandra as Chief Strategy Officer
New Delhi, April 28, 2023:RateGain Travel Technologies Limited, a global provider of SaaS solutions for travel and hospitality, today announced the appointment of Yogeesh Chandra as its Chief Strategy Officer. Yogeesh has worked at RateGain for over 12 years, playing multiple roles in setting up high-performance teams, go-to-market strategy, customer success, and product management with P&L ownership. As a seasoned strategist with a proven track record of delivering results, Yogeesh has a deep understanding of the travel and hospitality industry, having worked across commercial teams of leading hotel brands. In his new role, Yogeesh will oversee RateGain’s strategic planning, business…
Lessons in Leadership from Florida’s Largest Independent Hotelier
“Hotels are a service industry, and the key is to have happy associates.” There are many reasons Harris Rosen, president and COO of Rosen Hotels & Resorts and Florida’s largest independent hotelier, is a masterclass in hospitality leadership: his willingness to take enormous risks, his wise approach to scaling up, and most importantly, his steadfast, decades -long devotion to giving back – both to his employees and his community. When HITEC was in Orlando, Florida last year, Rosen led a special, bonus session as part of the inaugural HFTP Leadership Excellence Series. In this gripping session, Rosen regaled attendees with…