Inns can’t forcibly acquire service prices from clients, says senior official
After the Central Client Safety Authority (CCPA) issued pointers for stopping unfair commerce practices and violation of shopper rights with regard to levying of service prices in resorts and eating places, Further Secretary within the Authorities of India (Client Affairs) on Wednesday clarified that resorts can’t forcibly acquire service prices from clients. “Charging service prices from clients will now value the resort and restaurant house owners. If a buyer needs to pay a service cost of his personal free will, then it’s a completely different matter however resort house owners can’t forcibly acquire service prices from clients,” Further Secretary within…
Leveraging the Power of the Metaverse
Written by: Juliette Girardin Event risk management is critical to ensuring the safety and security of attendees, personnel and the venue. It takes time and effort to identify, assess and mitigate possible risks to an event’s success. Yet, because most events are constructed over a few days and only happen once a year, it is difficult to think of all the possibilities. With the rise of the metaverse, the work of risk managers may become more effective and secure. The metaverse is a multi-user virtual area in which people can engage with each other and with virtual items in a…
Research Shows Hotel Guest Sentiments on Technology Have Improved Over Time
By: Agnes DeFranco, Minwoo Lee and Jihye Min May 11, 2023 marked the end of the federal COVID-19 Public Health Emergency. Indeed, the pandemic has had an impact on the perception of technology usage among hotel guests. The need to safeguard hotel guests and employees during the pandemic accelerated the adoption and acceptance of various technologies in hotels. In 2020, HFTP sponsored a survey to gauge how guests view technologies in hotels. Now that the pandemic has officially ended, we thought an update on this topic would be of interest. Over the last few years, many hotels adopted contactless check-in…
Why Ease of Use is the Core of any Booking Engine?
Are you in the market for a new booking engine for your hotel website? With so many options available, it can be overwhelming to determine which one is right for you. One key factor to consider is ease of use. In this blog post, we’ll explore why ease of use is the core of any booking engine and what to look for when evaluating this important feature. First and foremost, an easy-to-use booking engine benefits both you and your customers. For you, it means less time spent managing and troubleshooting your system. For your customers, it means a smooth and…
Spotlighting Past Hall of Fame Inductees
Recognized for being industry pioneers, inductees to the HFTP International Hospitality Technology Hall of Fame are the individuals behind much of the hospitality industry’s technology developments. Since 1989, 51 innovative and influential professionals have been selected to be a part of this venerated group, and this Spring, nominations are once-again being accepted for 2023 nominees. The deadline to apply is April 17, with inductees recognized at the upcoming HITEC Toronto on June 27. Jeff Edwards, also a 2023 inductee, said, “Being inducted into the Hall of Fame is a true career honor, as it is a recognition by my industry…
A Guide to Effective Channel Management for Hospitality Businesses
In the modern era of digitalization, managing your online distribution channels is crucial for the triumph of your esteemed hospitality enterprise. A professional channel manager can facilitate you in efficiently allocating your inventory to various online travel agencies, direct booking engines, and metasearch engines, thereby expanding your outreach and maximizing your revenue. In this comprehensive article, we shall delve into the nuances of a channel manager, how it functions, and how it can be instrumental in unlocking new avenues of revenue for your business. What is a channel manager? A channel manager is a software application that allows hotels, vacation…
Low Development Costs, High ADRs and Incredible Valuations
Written by: Jay Bhakta Glamping has taken the hospitality industry by storm over the last few years with developments occurring overnight. These remote-style stays became especially popular over the course of the Covid pandemic, as they offered the distanced retreats and vacation getaways that many craved after lockdowns. Due to the lack of physical structures required, development is rapid and far less costly. However, with the unique service proposition provided, glamping properties are able to charge high ADRs. And, as these properties are valued based on the income approach, their valuations are derived from their cash flow — resulting in…