How a resort satisfaction promise has led to extra discontent
Within the Nineties and early 2000s, the “100% Satisfaction Assure” was all the fad amongst many motels. The gist was easy: Encounter an issue and obtain your a refund. In principle, this method addressed pretty critical points akin to early-morning pool renovations that made the jackhammer an unwelcome alarm clock. Mattress bugs. No scorching water. However some hospitality consultants say that promise — a 100% refund if clients weren’t 100% completely happy — may’ve made issues worse for each the shopper and the resort. “A toddler spilling yogurt could take workers longer to scrub up, evolving into a nasty evaluation…
Tips for Starting a Food Truck
Food trucks have evolved over the past decade — they started as a fun trend, but they’re now a staple of the food-service industry. In 2023, more than 36,000 food trucks were in business across the United States. If you’re interested in starting a new food venture or expanding an existing establishment, a restaurant on wheels can be a cost-effective option. Ready to move forward? Before you start shopping for vehicles, make sure you understand exactly what it takes to start a food truck restaurant. Food truck restaurants: what you need to know Food trucks seem simple on the surface…
New York lawmaker connected to nonprofit accused of lying about homeless vets being pushed out of hotel for migrants says he’s no longer affiliated with
CNN — A New York state assemblyman and former volunteer spokesperson for the nonprofit was accused of lying about homeless veterans being pushed out of a hotel to make room for migrants is no longer affiliated with the foundation, he told CNN. Republican State Assemblyman Brian Maher said in a statement to CNN he was devastated and disheartened” to learn claims homeless veterans were pushed out of the hotel to make room for migrants were false. On Friday, CNN reported two homeless men said they were part of a group of 15 who were offered money to pose as veterans…
Social Media Holidays Your Restaurant Marketing Can’t Miss
There are thousands of restaurants in the United States serving up dishes from juicy hamburgers to steamy ramen and everything in between. Depending on the specific area, consumers may have dozens or even hundreds of restaurants to choose from. So how are diners deciding where they’ll ultimately eat? It turns out there are lots of reasons consumers might choose a particular restaurant. About one-third of people consider guest reviews, and some 90% check out restaurants online before dining there. It’s hard to pinpoint what exactly each potential guest is looking for, but it’s likely a combination of these factors: Does…
What you need to know about tip pooling
Tips are an integral part of the restaurant industry. They motivate employees to provide exceptional service, creating an experience that brings customers back time and again. For employers in many states, tips can also make up the difference between the server minimum wage and the federal minimum wage. If you’re looking for ways to distribute tips more fairly among employees, tip pooling is one option. What are the tips for pooling? Tip pooling is a practice where restaurant employees put all or part of their tips into a communal pool. The employer divides the total funds among eligible workers, either…
How To Prevent Cross Contamination at Your Restaurant
When you’re running a restaurant, food safety is a top priority. Proper food handling and storage, combined with strict cleaning procedures, can prevent cross-contamination and reduce the risk of food-borne illnesses. What is cross contamination? Food cross contamination occurs when unsafe bacteria are transferred from one type of food to another. If someone eats cross-contaminated food that’s not properly cooked, it can cause food poisoning and other health conditions. Typically, contamination occurs as a result of incorrect food-handling procedures — chopping raw chicken and vegetables on the same cutting board without cleaning it, for example. Certain foods present a high…
Improving Online Ordering With Images
Looking for a sure-fire way to win the attention of Grubhub customers and improve their online ordering experience? Try adding a few images to your restaurant’s menu through the Grubhub for Restaurants platform. Including photos can increase sales of menu items by up to 30 percent – and it’s easy to see why. From improving order accuracy to giving customers a better idea of what to expect, images can help deliver an online ordering experience that customers are hungry for. Why great restaurant photography improves diners’ online ordering experience Integrating images into your restaurant’s online presence greatly improves customer satisfaction.…