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International Travel Tips Ahead of HITEC Toronto 2023
International Travel Tips Ahead of HITEC Toronto 2023

Last year, hospitality professionals from 46 countries across the globe traveled to Orlando, Florida USA for HITEC North America. Will your HITEC journey be transnational in 2023? Here are some valuable travel tips to help non-Canadian attendees prepare for the upcoming trip to HITEC Toronto, taking place June 26-29 at the Metro Toronto Convention Centre. You can also visit cbsa.gc.ca and cic.gc.ca for more information on traveling to Canada.

ENSURE YOU HAVE THE REQUIRED DOCUMENTS IN ADVANCE.

Make sure you have all proper, up-to-date travel documents to enter Canada as a visitor. According to the Government of Canada, international visitors to the country require acceptable identification and possibly a valid visa or eTA. A passport is recommended “because it is the only reliable and universally-accepted travel and identification document for the purpose of international travel” (CBSA Travel Tips).

Passport Tips

If you are bringing your passport as identification, verify that it is valid and in good physical condition. If you do not have a passport already, it is advised that you start the application process now, as it can take several weeks or months to receive your final document. For more passport information, visit the following informational websites: United States; europe; United Arab Emirates.

Do you need an eTA?

Some visa-exempt foreign nationals who fly to or transit through Canada will need an Electronic Travel Authorization (eTA). Exceptions include US citizens and travelers with a valid Canadian visa. Canadian citizens, including dual citizens, and Canadian permanent residents cannot apply for an eTA. Learn more and find out if you need an eTA by visiting the official Government of Canada website.

It is important to have the proper documentation so that you are not delayed or refused entry into Canada. Click here to learn more about travel documentation and entry requirements by country.

HITEC Supporting Documents

If you require additional support to travel to HITEC, HFTP (the event producer) has provided the following documentation:

Do you have any questions regarding these documents? Please email [email protected] for more information.

Additional Travel Tips: Make two photocopies of all your travel documents in case of emergency. Leave one copy with a trusted friend or relative at home and carry the other separately from your original documents in case of loss or theft. (Travel.State.Gov Traveler’s Checklist)

GET TO KNOW THE LOCAL CURRENCY.

The Canadian dollar (CAD) is the official currency of Canada. It is sometimes listed as CAN$ or C$. There are 100 cents to every Canadian dollar. Canadian coins come in all different sizes, shapes and colors. They include the nickel (five cents), dime (10 cents), quarter (25 cents) and dollar or “loonie” ($1). Paper money includes the blue $5 bill, the purple $10 bill, the green $20 bill, the red $50 bill, and the brown $100 bill. Learn more facts about Canadian currency online.

Monetary Conversion

You can use this currency converter through the Bank of Canada to determine current exchange rates. Do the math before you make the trip so you can be prepared financially for expenditures in the local currency.

Make sure to notify your bank and credit card companies in advance of your upcoming travels, so that their fraud alerts are not triggered by the unusual geographical activity.

Tipping in Canada

According to the Government of Canada website, the standard tip is usually 15 percent of the total bill in exchange for good service provided in places such as restaurants, hotels, bars, taxis, etc.

Additional Travel Tips: When traveling in new countries, it is wise to carry local cash, as not every place will accept credit cards – especially important for situations where public transportation is required. Also, use the bank or local automated banking machines (ABMs) to withdraw cash, if necessary; conversion centers around the city or in the airport may be overpriced. It is advised to change money into Canadian dollars before you depart for your trip.

ENSURE YOUR SAFETY WHILE ABROAD.

As you should with any travel to a foreign country, get to know the entry/exit requirements, local laws, customs and medical care system in advance. While Canada is generally considered a safe place to both live and visit, you should always exercise routine precautions to ensure your personal safety while traveling. Did you know? 911 is the emergency telephone number in Canada.

Additional Travel Tips: US citizens and nationals can enroll in the Smart Traveler Enrollment Program (STEP) and receive important information from the US Embassy about safety conditions in the destination country and provide contact with the US Embassy in the case of an emergency. You can also monitor US travel advisories by destination (currently, Canada is listed as “level 1: exercise normal precautions.”)

MAKE APPROPRIATE HEALTH/MEDICAL CONSIDERATIONS.

Find a complete list here of current Covid-19 travel, testing and border requirements for travel to Canada. To date, travelers entering Canada are not required to provide proof of Covid-19 vaccination or pre-board testing. There is an exception: Covid-19 pre-boarding test is now required for air travel from China, Hong Kong and Macao (as of January 5, 2023). Click here to learn more about these special pre-boarding test requirements.

Vaccinations: It is recommended that you are up to date on all routine vaccinations before each trip. Visit the US CDC website for additional health-related information prior to your trip to Canada.

Medications: Ensure that you have renewed all your necessary prescriptions in advance and obtain an official letter from your doctor for any medications you plan to cross borders with. Please note that some countries have strict laws in place regarding prescription medications. You can contact Canada’s embassy to verify the legality of your prescriptions before you travel with them.

PERHAPS MOST IMPORTANTLY… ENJOY YOUR EXPERIENCE ABROAD IN THE THRIVING CITY OF TORONTO.

Destination Toronto has all the information you need to know about the city you’ll be visiting this summer when you attend HITEC North America 2023. Start planning your travel agenda today with a look at these must-see attractions. Housing for HITEC Toronto is now open, so you can also reserve your hotel room.

Then, stay tuned to HFTP Connect next month – when we take a much closer look at the city of Toronto and all that HITEC attendees have to offer.

Resources to Consider:

Hotels
2023 Alcohol Delivery Trends for Restaurant Owners

Alcohol Delivery is expected to grow exponentially over the next few years – it’s time you learn how to capture this growing demand for to-go cocktails and alcoholic beverages. Check out what spiked drinks are trending in 2023 and how you can quench your diners’ thirst.

The pandemic kickstarted changes in local regulations to allow restaurants to incorporate alcohol delivery into their delivery strategy. Over 17 states and districts have decided to allow restaurants to sell to-go cocktails permanently, and customers love the ability to order to-go cocktails, beer and wine from their favorite restaurants on Grubhub.

Find out more about the benefits of offering alcohol delivery as part of your business model and see which cocktails seem to hit the spot best for thirsty diners eager for an effortless at-home happy hour.

The benefits of offering alcohol delivery or to-go cocktails

Curious whether it’s worth it to add alcohol to your delivery and to-go menus?

While it does take an up-front investment of both time and money to reconfigure your day-to-day operations and ensure your new alcohol offerings adhere to guidelines, Grubhub data shows a clear payoff.

Adding alcohol to your delivery menu on Grubhub can increase the average order value by a whopping $14-$15.

Think about that in terms of daily or weekly revenue; If you deliver 100 orders a day, you stand to see an average overall increase of $1400-$1500 per day and $9800-$10500 per week.

Of course, alcohol delivery on Grubhub is not available everywhere.

It’s important to do your research before you commit to a menu change or start collaborating with a local mixologist on cocktail ideas. If you’re a current Grubhub restaurant partner, please check with your Account Advisor to find out if you can offer alcohol.

To learn more about how you can add alcohol to your Grubhub menu, check out our guide to Grubhub alcohol delivery.

What were the top alcohol delivery and cocktail-to-go items ordered on Grubhub in 2022?

Grubhub’s #2022Delivered showed an uptick in alcohol orders, with a handful of cocktails seeing a meteoric rise in popularity.

Check out Grubhub's 2022 Delivered
  1. Beer

Whether it’s paired with a juicy burger or helps wash down game day wings, Grubhub diners’ go-to alcoholic drink is an ice cold beer. Beer is an easy addition to any alcohol delivery menu. Its pre-canned packaging means that you can offer a wide array of ales and lagers without a lot of prep work.

  1. margaritas

Frozen, on ice, with salt or without, margaritas continue to be a hugely popular drink that’s perfect for washing down that spicy carne asada on Taco Tuesday.

Keep delivery constraints in mind while you finalize your menu – frozen margaritas are harder to prepare and deliver without seeing a dip in quality. Also, too many flavor options could complicate things for your bartenders.

  1. Hot Sake

This hot Japanese drink has taken beverage delivery by storm. Hot sake, also known as ‘Kanzake,’ is a warm alcoholic beverage made from fermented rice. It comes in a wide variety of flavors and is known for having a higher alcohol content than wine. You can serve Sake pre-bottled and give diners quick instructions on how they can heat it up so they can perfect their at-home happy hour.

  1. Piña Colada

Cream of coconut, pineapple juice and rum can turn any cloudy day into a trip to the tropics. You can serve it blended or shaken with ice, and garnish it with a pineapple wedge, maraschino cherries, or both. Check out tips on how to make sure your Pina Coladas can stay fresh on the road. No matter how you prepare it, diners are going bananas for this fruity classic.

  1. Sauvignon Blanc

Sauvignon blanc is a fruity, light white wine that pairs perfectly with a soft cheese or a smoked salmon. Adding sealed bottles of wine to your delivery menu can help you easily take liquids on the road. Think about offering white wine pairings with your dinner entrees so your diners know exactly what bottle washes down their meal best.

Hello, 2023: Alcohol delivery and cocktail trend predictions for the year ahead

Half the battle when creating an alcohol delivery menu is deciding which cocktails to include. On the one hand, you want to appeal to various tastes; on the other hand, a streamlined menu with few items helps reduce buyer confusion and makes it easier for your staff to execute orders on time.

Getting to know what cocktail trends you should watch in 2023 could help you create a menu that hits all the right notes without going overboard. The result? More sales and less stress!

Bold and bubbly

If there’s one thing taking 2023 by storm it’s bold flavors. Diners are craving online ingredients both in their food and drink. Spicy cocktails are rising in popularity, combining the fiery sting of alcohols like tequila with the hot taste of chili peppers. Customers are turning toward bitter tastes as well, sipping on espresso martinis and Manhattans.

Bold flavor cravings have encouraged customers to embrace high-end spirits. Diners are willing to spend more for premium ingredients, especially if those ingredients break the norm. Don’t be afraid to offer a few higher-end cocktails and bottles of bubbles on your beverage menu for those who are looking for something bold and fancy to sip on.

Growing interest in low-ABV and alcohol-free beverages

The alcohol-free spirit movement is chugging right along, with “mocktails” getting more creative. You can buy infused faux alcohols to make mixed drinks, or rely on herbs and fruits to create fancy beverages that feel special without imparting an alcohol-based buzz. Mocktails can make your fancy drinks appeal to customers of all ages.

Global flavors are landing on drink menus

Diner’s don’t need to travel to Japan to enjoy the popular hot Sake, or fly south for a tasty Mexican beer. Global flavors are on the rise in the US as customers crave worldwide ingredients. Some of the most popular alcoholic drinks hail from all across the globe, and customers appreciate when they are paired with global ingredients. Try adding popular global drinks like Sangria, Negroni or Irish coffee to your beverage menu.

Hard seltzer are essential to any menu

Hard seltzers have continued to be an unstoppable addition to the beverage sector. Their undeniable popularity makes them a widespread winner because they tick many boxes.

They’re a lighter drink that appeals to people who might not love the taste of alcohol, they’re typically lower in calories than sugar-laden bottled cocktails and they’re nice to drink on a hot summer day.

Customers gravitate toward local spirits

Like local food, local spirits are getting a lot of support from people who want the money they spend to funnel back into their own community. As people strive to support small businesses, customers seek menu offerings that include liquor from local distilleries, breweries and winners.

Tequila (still) increasing in popularity

Margaritas are the number one drink of choice for Grubhub customers, but now their love for tequila is spreading. Try out some other accessible tequila cocktails like a Paloma grapefruit or experiment with the smokier, more complex aroma and taste of mezcal.

Grow your bottom line in the new year with Grubhub beverage delivery

According to BeverageDaily, alcohol e-commerce is expected to grow by 66% between 2020 and 2025. Much of that growth can be attributed to rising alcohol sales through online platforms like Grubhub Marketplace.

The first step to adding alcohol delivery to your business is to sign up with Grubhub for Restaurants. We have all the tips and tricks to help optimize your restaurant for beverage delivery so that your delicious concoctions make it to satisfied customers.

As a Grubhub restaurant partner, you’ll have a dedicated Account Advisor who can let you know if your market allows alcohol sales. If so, your Advisor will help you add alcohol to your account successfully so you can get up and running quickly.

Cheap Hotels
Noma announces 2024 closure to enter food lab field –

Noma, the Copenhagen restaurant that helped define a genre of ultra high-end, locally foraged, and culinary groundbreaking cuisine, has announced that it will close its doors in 2024.

After several announcements over the years that Noma was temporarily closing, opening up pop-up locations in Mexico, Japan, or Australia, becoming a pandemic-era burger joint or otherwise reinventing itself, the renowned restaurant has announced it is shutting down regular service.

For good this time. Once the restaurant closes its doors, Noma will host occasional pop-ups and transform into a full-time food lab, which essentially means the newest player in the world of direct-to-consumer food products (like Wild Rose Vinegar and Smoked Mushroom Garum ) is the world’s most famous restaurant.

A Noma spokesperson has said that they do not consider this a closing of the brand. “To continue being noma, we must change,” reads a statement on the restaurant’s website.

“Winter 2024 will be the last season of Noma as we know it.”

The restaurant is known for fantastical and interestingly named dishes like Moldy Egg Tart and Reindeer Heart Tartare, and garnered three Michelin stars in 2021, as well as winning first-place rankings on the World’s 50 Best Restaurants list.

Opened in 2003 by Claus Meyer and René Redzepi, Noma and its culinary team pioneered a style of cooking that came to be known as New Nordic, relying on local ingredients that often have to be painstakingly foraged and prepared. These labor-intensive processes and the punishing schedules needed to execute them simply cannot coexist with fair, equitable and humane work practices, Redzepi told The New York Times. “It’s unsustainable,” he said. “Financially and emotionally, as an employer and as a human being, it just doesn’t work.”

Noma’s announcement comes just months after the restaurant began paying its interns. In October of 2021, the restaurant announced that for the first time, its interns, known as stagiaires or stages in the industry, would accept pay.

In the world of fine dining, interns are rarely paid, and are routinely asked to maintain grueling work hours in exchange for the invaluable “experience” of working at a top restaurant. Because Noma is arguably the most prestigious kitchen in the world, these interns come from around the globe to learn from the most well-regarded chefs in the industry.

A Noma spokesperson said that after the restaurant’s transformation, the intern program will continue. “The transition into Noma 3.0 has no correlation to our paid internship program (which will continue for the next two years and onwards),” they said.

The practice of paying Noma interns has reportedly added $US50,000 in monthly operating expenses to the restaurant’s budget, according to The New York Times.

While Noma—the restaurant—is closing its doors in 2024, the culinary braintrust will be reincarnated in what Redzepi is calling “Noma 3.0.” The Noma test kitchen will develop new products and dishes to sell on an e-commerce platform and occasionally open up as a pop-up restaurant. It’s certainly not the last we’ll be hearing from Redzepi and his team, as they branch out into new-to-them territory. But as Redzepi wrote in the closing announcement, “Serving guests will still be a part of who we are, but being a restaurant will no longer define us.” Sources: Bon Apetit/ Noma/ NY Times

Luxury Hotels
Road To Now Playing Festival 2023 next Tuesday at Peninsular Island, Nusa Dua

Next Tuesday ‘Road To Now Playing Festival 2023’, with top bands Weezer, Noah, Fourtwnty and The Adams will rock Peninsula Island, Nusa Dua, Bali.

The Now Playing Festival is scheduled to return to Bandung in 2023. In the lead up to the main event next year, the ‘Road to Now Playing Festival 2023’ is set to come to life on 29th November 2022 with performances from American Rock band, Weezer, and Indonesian top bands including Noah, Fourtwnty, and The Adams.

The Project Manager of Road to Now Playing Festival 2023, Jenny Steffany told The Beat, “We chose Peninsula Island for Road to Now Playing Festival because the island location is so exciting and creates a great atmosphere. It is one of the premier live music locations right now on the island. It’s the perfect spot for us before heading to our main event in Bandung. In 2023 we will present several different types of music festivals in one, with more variety of music, bigger and more memorable than before. The event will be held for two weeks and national and international musicians will perform.”

Now Playing Festival is an annual music festival which has been held in Bandung since 2019. It was the biggest music festival in Bandung then, inviting 14 bands who performed on two stages with 23,000 visitors. In June 2022, the Now Playing Festival returned after the pandemic for three days, this time with 33 bands on two stages. It brought together various genres of music with 90,000 attendees.

Peninsular Island, Nusa Dua

Peninsula Island, is one of the two famed small islands just off Nusa Dua beach with a total area of ​​five hectares. Prior to the pandemic, the open space had already become a venue often used for sporting and music events.

Road to Now Playing Festival 2023 tickets are on sale now from IDR 300,000 to IDR 1,100,000.

Doors open 2pm. See you there!

Further information stated on their Instagram page @nowplayingfest.

Cheap Hotels
Te Pūkenga- Facing into the challenge of change –

By Peter Winder

Chief Executive of the New Zealand Institute of Skills and Technology, Te Pūkenga

Biography

Peter Winder was officially appointed Chief Executive of the New Zealand Institute of Skills and Technology, Te Pūkenga, in December 2022 after guiding the network through a reset and realignment as Acting Chief Executive since July of that year. Mr Winder has been involved at a governance level in the tertiary education sector for several years, including the establishment board of Te Pūkenga, and brings a wealth of experience in managing large and complex organisations.

Facing into the challenge of change

As a reader of Hospitality Business, you will know more than most about the challenges the last few years have presented; the hospitality and related service sectors have had a rough time of it. You’ll appreciate the year ahead will come with its own hurdles.

If you’ve heard of Te Pūkenga, you’ll more than likely know that it’s an organization that has also faced – and will face – significant challenges. Like you, we confront these and actively seek the opportunities and innovations needed for us to thrive. And, like you, we do so with those we serve in mind.

In bringing together the vast experience and expertise of the network of polytechnics and industry training organizations, Te Pūkenga is on track to become Aotearoa New Zealand’s premier vocational education provider.

We have already started to leverage the many areas of best practice that sit in parts of the country and make them accessible to every employer, apprentice, workplace trainee and classroom ākonga (learner). Our mahi involves collaborating with the Ringa Hora (Services) Workforce Development Council to ensure that we develop the best outcomes for the learner and their whānau, our communities, the employer and industry.

Add to this the integration and expansion of the world-class online and distance options operating successfully within our network, and the options and opportunities for you are limitless. Leveraging these properly and well will take time and effort, but Te Pūkenga is committed to investing both to get the right outcomes.

We continue to work closely with industry, including those employers who are already engaged with local campuses and our workplace training divisions, and will involve industry and business associations, iwi, communities and all relevant stakeholders.

One of the leaders of this work is someone you may know: Andrew McSweeney, who led our ServiceIQ industry training division for many years, is now in my senior leadership team as Deputy Chief Executive of Learner and Employer Experience and Attraction.

There are already benefits flowing from the creation of a national network and cross-division groups. One example is the availability, should it suit your business, of free confidential counseling for workplace trainees and apprentices anywhere in the city, helping you look after the wellbeing of your people.

Employers are set to reap more during 2023 and beyond. While ākonga is at the center of all that we do, we know that, for on-the-job training especially, the employer and operation of the workplace are key. This is also recognized by the government.

The change in funding for vocational education has redressed the balance to better support in-work training and apprenticeships, resulting in the ability to increase the support for learners and the capability of staff.

What does this mean for you?

· You will see more proven workplace best practices.

· You will start to see more and better employer-focused innovation in on-the-job training, with appropriate and effective integration of workplace, campus and online options and solutions, including the use of micro credentials and just in time training.

· You will have more support as you upskill employees, whether straight from school or seasoned in a role and ready to take their career to the next level in your business; we have the ability to deliver the training needed to support career pathways for people.

· You will discover that the former polytechnic or industry training people – our Te Pūkenga people – that you already rely on to provide help, expertise and advice, will be able to give you access to more options and solutions than ever before. For example, if you want to get training for office staff as well as kitchen staff, you now have a one-stop shop.

That’s just the start.

As noted, there will be challenges to overcome as we work to achieve our shared vision. We know what many of the challenges are. We also know that there will be some that we didn’t see coming.

In every case, we will be looking for the opportunity – for you, your people, and all those with a stake in vocational education in Aotearoa New Zealand.

Lofty as that might sound, it is grounded in doing what is right and best for all businesses and enterprises across the country – in hospitality and every other sector. After all, without strong employers, there is less demand for talented employees, with an obvious impact on vocational education.

In delivering better value for you, Te Pūkenga will succeed.

Ngā mihi nui ki a koutou katoa.

Peter Winder

Tumuaki | Chief Executive

Te Pūkenga – New Zealand Institute of Skills and Technology

Hotels News
Issho Izakaya | Japanese Izakaya in Marina Bay


  • Issho Izakaya |  Japanese Izakaya in Marina Bay

Issho Izakaya | Japanese Izakaya in Marina Bay

issho izakaya should be a fairly familiar name for those who love their Japanese food. Having 2 established outlets at Great World City and Singpost Centre, issho izakaya opens its third outlet at One Fullerton, with alfresco sitting, normal indoor sitting and private dining rooms with the same extensive menu that it offers at its other outlets.

issho izakaya 01
We started off with their Salmon Salad ($19.90) and Hotate Carpaccio from their Zensai selection. The salmon salad is paired with a carrot dressing – light and unique, different from the usual sesame dressing.
issho izakaya 02
The Hotate Carpaccio ($22.90) is a great starter option with slices of creamy swirls topped with seaweed and tobiko on a bed of onions and a slightly sweet sauce.
issho izakaya 03
The Sashimi Moriawase ($44 for 15pcs) was the most theatrical dish with smoke billowing and the chef’s pick of fresh slices of fish arranged nicely on top of a “boat”. This seems to be a go-to for those who prefer to leave it to the chef instead of deciding the particular sashimi.
issho izakaya 04
We also tried some of their sushi options – Otoro, Akami, Aburi Salmon and Salmon. Similar to the sashimi moriawase, sushi sets are also available if you want to have something fuss-free.
issho izakaya 05
Their makimonos are popular with the younger crowd, in particular the dragon maki ($19.80) and aburi salmon & cream cheese maki ($19.80). The former is artfully plated to resemble a dragon.
issho izakaya 06
Those who love Kushiyaki can watch the live action of their kushiyaki being grilled. During my visit to the new outlet at One Fullerton, I tried different kushiyakis from my usual orders at the Great World City outlet that I frequent. We had the Wagyu, Ebi Mentai, Hotate Mentai, Salmon Belly Cheese and Buta Bara (ie pork belly). Amongst these, I like the Hotate Mentai and Wagyu. Although the wagyu looks unassuming, the meat is rather fatty so it’s best to order in moderation and you can always add on once you’re done!
issho izakaya 07
Other cooked dishes that we tried include the Kaki Okonomiyaki ($15.80) and Hotate Cheese Yaki ($15.80). We were told that these are popular options with families as these are good for sharing.
issho izakaya 08
To wrap things up, we had the Warabi Mochi ($7.80) and Matcha Lava Cake with Ice-Cream ($13.50).
issho izakaya 09
The latter is on the sweeter side perhaps to cater to kids.

issho Izakaya also offers sake pairing with its food and they are offering a promotion for their draft sake at $50 for two 120ml glasses – the draft sake is light, hence easy to drink and can pair with sweet, savory and spicy food alike.

Budget per person: $35 to $45 per person

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Luxury Hotels
Christmas Comes Early at Mari Charity Event

Right Reasons Funding are holding an Early Holiday Celebration for Charity on December 16th that’s going to be amazing!

This is the event to allow them to continue their mission in supporting the seven foundations they have committed to help in 2023….

“Christmas Comes Early” will be held at Mari Beach Club on December 16th and it can use all the support possible from the community, local baths and visiting tourists.

First the event features a day market including live DJ sounds from DJ Flex and Dj Dodger.

The Day Pass is only IDR 150,000 and includes a welcome drink of mocktail or beer. (Normally 500,000 minimum spend). What a great way to chill out by the pool and help needy causes at the same time.

Also Santa will be there so bring your kids for a framed family photo with Santa!

Then there is the spectacular early Christmas Dinner….Family Style sharing of 9 incredible dishes. There is also live music, raffles, auctions and games! Adults: IDR 1,250,000 Kids. IDR 500k Family Pack. IDR 3 million / 2 adults. 2 kids.

This is an event to ensure that the foundation, Right Reasons Funding can continue to help other foundations across Bali for 2023 so it would mean a lot to them if you can attend!

Great food, great sounds, and a great place to spend your day in the sun and majestic dining in one of Bali’s premier restaurants, Mari Beach Club’s SOLE restaurant.

Please check it out here
https://maribeachclub.com/christmas-comes-early

Hotels Food
An Interview Between HFTP CEO Frank Wolfe and ChatGPT
An Interview Between HFTP CEO Frank Wolfe and ChatGPT

By: Frank Wolfe, CAE, FIH | HFTP CEO

ChatGPT has been dominating the news since (he? she? it?) was revealed to the world in late 2022 as the latest in AI-driven, natural language processing technology. Is this new chatbot launched by OpenAI something to fear or something to embrace? I recently “interviewed” ChatGPT to learn more. Currently, the chatbot does not have a voice and only communicates by text. To give full credit, I have cut and pasted ChatGPT’s text responses to my questions verbatim, without any edits. Enjoy!

FW: Who is ChatGPT?

ChatGPT: ChatGPT is not a person, it is a large language model developed by OpenAI. It is a computer program that uses artificial intelligence (AI) and machine learning techniques to generate human-like text in response to prompts. It is trained on a dataset of conversational text and can be used for a variety of natural language processing tasks such as language translation, question answering, and text completion.

FW: What is ChatGPT?

ChatGPT: ChatGPT is a large language model developed by OpenAI. It is trained on a dataset of conversational text and is designed to generate human-like text in response to prompts. It can be used for a variety of natural language processing tasks such as language translation, question answering, and text completion.

FW: Where does ChatGPT live?

ChatGPT: ChatGPT is a software program, it does not have a physical location or a place where it “lives”. It is hosted on servers and cloud infrastructure owned and maintained by Open AI or by third parties that have licensed the technology from Open AI. It can be accessed by users through the internet by using Open Ai’s API or by running the model locally on their own computers with the required resources.

FW: Why is ChatGPT important?

ChatGPT: ChatGPT is important because it is a highly advanced language model that can generate human-like text. This makes it useful for a wide range of natural language processing tasks such as language translation, question answering, and text completion. These capabilities can be used to improve the user experience in various applications such as chatbots, virtual assistants, and language translation software. Additionally, the model’s ability to fine-tune on specific tasks and data sets makes it a valuable tool for businesses and organizations looking to automate and improve their natural language processing capabilities.

Also, ChatGPT and other similar models are important in the field of AI research as they push the boundaries of what is possible with language generation and understanding, which in turn can lead to new breakthroughs and applications in the field.

FW: How do I sign up or try out ChatGPT?

ChatGPT: To sign up for ChatGPT, you will need to go to the Open AI website (https://OpenAI.com/) and create an account. Once you have an account, you will be able to access the Open AI API, which allows you to use ChatGPT and other language models developed by Open AI in your own applications.

You will be prompted to provide some basic information such as your name, email address, and a password to create an account. After you have created an account, you will need to verify your email address before you can start using the API.

Once you have verified your email and logged in to your account, you will be able to access the API key, which you will need to use to access the API and use ChatGPT. You can also access the documentation and tutorials provided by OpenAI to help you get started with using the API and integrating ChatGPT into your own applications.

Alternatively, you can also use OpenAI GPT models by using the Hugging face library, a python library that allows you to use the pre-trained models without the need of an API key or internet connection.

FW: How will ChatGPT impact the hospitality industry?

ChatGPT: ChatGPT and other similar language models have the potential to greatly impact the hospitality industry by automating and improving many customer-facing tasks. Some examples include:

Chatbots: ChatGPT can be used to train chatbots that can handle customer inquiries and bookings, provide 24/7 customer service and free up staff to focus on other tasks.

Virtual assistants: The model can be fine-tuned for specific tasks, such as providing information about hotel amenities and local attractions, making recommendations for restaurants and activities, and answering frequently asked questions. This can help hotels to provide a more personalized and efficient service to their guests.

Language Translation: ChatGPT can be used to train language translation models that can help hotels to communicate with guests from different countries and cultures, and to provide multilingual customer service.

Email and Social Media: The model can be used to generate automated responses to customer emails and social media messages, which can help hotels to quickly and effectively respond to customer inquiries and complaints.

Overall, using ChatGPT and other similar models can help hotels to automate repetitive tasks, provide 24/7 customer service, and improve the overall customer experience.

FW: Do you know any hotel jokes?

ChatGPT: Sure! Here’s a joke for you: Why did the hotel guest keep his room key on a chain around his neck? So he wouldn’t lose his keys and “check out” of his room permanently!

FW: Do you know any country club jokes?

ChatGPT: Sure! Here’s a joke for you: Why did the golfer bring two pairs of pants? In case he got a hole in one!


Frank Wolfe, CAE, FIH

Frank Wolfe ([email protected]) is chief executive officer of Hospitality Financial and Technology Professionals.